Returns & Exchanges

A little clarity, before you shop.

We want you to love your Wanderliss pieces. Because every item is personalized and made to order, please read these guidelines before placing your order.

Claim window

You can request a claim, return, or exchange within 7 days of receiving your package, based on the delivery tracking date. We can’t offer a refund or exchange after this 7-day window.

What we can help with

• A manufacturing defect, such as an embroidery or print flaw, loose stitching, torn fabric, or another production error.
• An incorrect item, such as the wrong product, personalization that differs from your order, or a missing piece from a set.

Personalized orders

Personalized pieces go into production soon after you order, so they can’t be cancelled, returned, or exchanged unless there is a verified production error on our side. Please double-check spelling, lettering style, and thread or ink color before you check out.

Who covers the costs

Our error: if the issue comes from our workshop, we cover return shipping and send a replacement at no cost, or refund your order.

Not eligible: personalization details entered incorrectly, a change of mind, or damage from improper use, washing, or care.

How to make a claim

1. Record an unboxing video when your package arrives and take clear photos of any defect.
2. Email support@wanderliss.co within 7 days of delivery with your order number and your photos or video.
3. Once we confirm the issue came from our workshop, we’ll guide you through the return or start making your replacement.